Do you require more dependable and trustworthy IT support London? Are you concerned that your IT support partner isn’t trustworthy or pro-active enough?
Digitae for businesses in London was created to include not only the essential IT services London provides at unlimited usage, but also a wealth of proactive services to guarantee that our support continues to be the ideal fit for your business.
For a set monthly fee, you can place an unlimited number of calls to our helpdesk and take an unlimited number of callouts each month. We don’t think it’s enough to just keep our clients moving forward and address problems as they come up. We’ll make sure that the service we’re providing to you is always customized for your company.
Proactive Account Management for Customers Using Outsourced IT Support in London
We designate an expert as the primary point of contact for each customer in order to maintain the high level of Outsourced IT Support London businesses have come to expect. Depending on your technical requirements, they will set up calls with you either monthly, quarterly, or biannually. This will guarantee that you receive not only the best IT Support and services, but also proactive business-related advice.
As our experts get to know you and your company better, they will start to make recommendations based on your concerns and business objectives. This is known as proactive technical advice. They will offer suggestions on how we can work with you to solve these, whether it be better data security as you want to increase the number of remote workers or a specific piece of equipment or piece of software on-premise that is regularly causing problems. They will do this before disaster actually strikes.
We are the best IT Support Company in London
The best IT support company in London is Digitae. We provide SMBs and mid-sized companies in London with a wide range of fully managed IT services. As an IT support company, we have had the good fortune to work with a variety of business sectors, including professional services, sports, and finance, to name a few. As a result, we are well-suited to work with most industries. You can be confident that we have the procedures and policies in place to ensure your data is secure and that all legal requirements are met, regardless of the security requirements your industry places on its third-party suppliers.
Our emphasis on proactiveness is one of the reasons we’re so well-regarded as an IT support company in London. We have been keeping an eye on your network right away to detect problems before they arise and offer advice based on your problems and goals. In addition, we may adjust any IT plans that we agreed upon during our quarterly business reviews in light of any alterations or advancements that have taken place within your company. We also have an international support team, so if you require assistance around-the-clock, someone will be available to do so.
You can rely on us as a London IT Support Company
You can focus on managing your business because Digitae offers excellent solutions. We strive to be the IT Support company London businesses require because we believe that a strong, effective IT Support service is the lifeblood of a growing organization. We are a company that has expanded in London over the past several years, so we are familiar with the struggles and procedures you encounter every day.
What makes this IT support company in London? We believe it is because we place a strong emphasis on being proactive, whether it be through our systems that watch over your network and alert us to potential problems before they arise or our team culture, where we are constantly thinking ahead and looking out for your best interests. You can be sure you won’t be hit with a fluctuating bill if something does go seriously wrong one month thanks to the unlimited calls and call outs to your site, service reports, regular new technology recommendations, and a dedicated team all for a fixed monthly fee. In addition to responding to emails, our helpful and adaptable engineers are always available to speak with you. If you need an immediate response, we even have 24/7 options. Pick Digitae to receive reliable IT support London!
What else distinguishes Digitae as a top option for your Business IT Support London needs?
There are numerous other businesses that provide IT support London. We believe that working with us will be enjoyable for you for the following reasons:
A prompt and effective response – Our engineers focus on quickly resolving your problems while also keeping customer service in mind. Our typical fix rates are 60% of calls handled in 30 minutes and 76% in less than 24 hours, but our primary incentives and goals center on keeping the client satisfied.
Consumer assistance – We are accommodating and simple to work with, always responding calmly to the demands placed upon your IT company.
Active IT guidance – You will get regular, monthly strategic IT reviews and recommendations as a client. We take great pride in being among the best IT companies in London, at the cutting edge of emerging technologies, and assisting our clients in sorting through their options.
Web-based assistance program- We use a web-based system for call logging and tracking, which not only ensures that there is a continuous record of your issue in the event that it is forwarded to a more senior engineer, but also allows us to produce excellent performance reports for our account manager meetings and calls.
Support and education for your employees – For your users to understand what they are doing in the new system, we have created a video training solution with 1,000 15-second videos on how to use all the Microsoft applications. This, in our opinion, is one of the qualities that sets us apart.
Mechanics’ Communications – At Digitae, we are aware of how crucial engineer communication is to the comfort of your staff. We employ engineers and support staff who will explain what they are doing as they fix your issue so you are in the loop rather than just speaking to you and your users in technical language that you don’t understand.
Using IT to Help Your Business Succeed in London
We can launch our delivery of IT Support Services to our London-based clients from our office in Camden Hawley. Meaning that our London IT Support team can get in touch with you quickly if you need immediate on-site assistance. We can assist companies in a variety of locations thanks to our office in London, including: Euston, Clapham South, Kentish Town, Victoria, Bank, Westminster, Marylebone, Paddington, Camden, Richmond, and Bayswater. Contact us for more details.
